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Terms of Service

Terms of service

General rules

These Terms and Conditions of Online Training Services apply to all online training services provided by Pilot Training Incat Holding. User's Standard Contract Terms and Conditions are not applicable. Deviations from these Terms and Conditions of Online Training Services need to be agreed in writing.

Purchase of particular online training shall be treated as acceptance of these Terms and Conditions of Online Training Services and execution of the Contract between Incat Holding and user (hereinafter – the “Contract”) based on such terms and conditions.

Online Training (hereinafter the Online Training or the Website) website at pilottraining.it is designed to provide training-related information, acquire and learn at distance learning courses in the e-environment.

The website is supported and coordinated by Incat Holding.

Incat Holding reserves the right to change, modify, add or remove these Rules, however, undertakes to announce information about the changes on its Website.


Privacy policy

Any personal information submitted through the use of the ONLINE TRAINING Website is managed according to the Incat Holding Privacy policy.

All user information collected on Incat Holding Website is confidential and protected from unauthorized use. No information will be passed to any third party without the user's consent.

By registering, the user agrees to comply with the Website rules and agrees that his access can be blocked in case of breach of the rules.

Like many websites, we monitor the traffic and collect information about the number of visitors, the name of the visitors’ internet service provider's server domain (domain) (IP), etc. This information is collected automatically, during your visit of the Website. It helps to understand how visitors use the Website and provides the opportunity to improve our services.


Services on the ONLINE TRAINING website

ONLINE TRAINING offers users the following options:

  • purchase of the offered distance learning courses in the online store.
  • receiving an electronic or hard copy certificate (hereinafter the Certificate).
  • storage of qualification files and all documents
  • ending date (training and documentation) tracking tool
  • various mass course handouts to groups
  • progress tracking of learner groups

User registration on the ONLINE TRAINING Website, obligations and rights

Trainings are available for registered users only.

Individual user registration is freely available to everyone. For companies with additional functionality, the access is provided only upon additional contacting by email, or using the online form.

All personal data of the registered ONLINE TRAINING users are protected in accordance with the laws.

User is responsible for compliance with any requirements for participants' qualifications. The requirements for participation as set forth in the training programs shall apply. During the registration the user undertakes to provide only the correct and complete login details. The user is not allowed to sign in using not authentic information. Incat Holding has the discretion to decide on the correctness, completeness and accuracy of the user login details. Should the user provide false, incomplete or inaccurate data, Incat Holding has the right to immediately and without notice to the user, to deny his registration, and remove the user from the registration list.

The user is responsible for accurate data presentation/entry and the certificate issued on their basis.

In case of a forgotten password, the user must send a message to Incat Holding administration for password update in the Website authorization window, clicking the link "Forgot password?". A new password will be sent to the user at his email address indicated in the registration form.

The administration of Incat Holding has the right to cancel the user's account without the user's consent if the user fails to comply with or violates the terms of use of Incat Holding. In this case, all personal user's data will be deleted.

The Website may use cookies. A cookie is a small text document, with a unique identification number, which is transferred from this Website to your computer's hard drive. Cookies are used to identify your computer and facilitate your access to this Website or the information contained therein. Most web browsers accept cookies, but you can change your browser settings so that cookies are not accepted. In this case, some Website functions may not work.


In order to get the certificate, the ONLINE TRAINING user must learn the training material before the submission of answers.

If User requires examination (if applicable for training course) to be performed not in Online environment, it is possible to order and perform it in approved examination centers, at User’s or Incat Holding premises for additional payment.

The preparer of materials is responsible for the contents of the materials hosted on the Website of Incat Holding and its compliance with the requirements of the regulations.

By creating an account, the user confirms that he agrees to all terms and conditions of provision of services as stated herein.

All disputes arising between Incat Holding and the users of this Website for compliance with these Conditions shall be resolved by negotiation. In cases where the disputes cannot be resolved by negotiation, they will be dealt with in accordance with the current regulations according to the respective normative acts.


Unless otherwise stated, all fees are quoted in EUROS. The user is responsible for paying all fees in a timely manner with a payment accepted by the Website.

If your payment method fails or your account is past due, we may collect fees using other collection mechanisms.

https://www.pilottraining.it reserves the right to change the fees at any time in its sole discretion. Any change, update, or modification will be effective immediately upon posting on our Site.

Despite our best efforts, a small number of the training in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and training's correct price is higher than the price on the Website, we will, at our discretion, either contact you to request whether you want to buy the training at the correct price or cancel your order. 

Payment Methods and Money refund policy

Our accepted payments policy gives convenient payment options.

Acceptable payments methods: Credit card, Bank transfer& PayPal. Payment must be made in 14 days from invoice date.

In case of payment by bank transfer, all and any bank charges and costs are on the account of user and all payments to FL TECHNICS have to be made without any set off to Incat Holding bank account.

Training course can be commenced only after payment in full has been received by Incat Holdingy. 

If you are unable to complete the course or the course was canceled / removed from market place, you will be given a course coupon for paid amount valid for one year from the date of issue.

To receive a coupon, send the following information to This email address is being protected from spambots. You need JavaScript enabled to view it. :

1. Course name and link

2. Email address to which you are registered in the Incat Holding system

3. Invoice and payment confirmation

We undertake to send coupon within 14 days after receipt of written request.

ATTENTION! If we see any abuse, we reserve the right to remove you from the system after one warning.

Liability/ Safety Rules

Incat Holding shall not be liable for any kind of damage arising directly or indirectly out of or in connection with the performance or non-performance of the Training, unless such damages have been caused by the gross negligence or intent of Incat Holding's or its directors, officers, employees and agents. User shall abide by the relevant safety and accident prevention rules applicable for Training within Incat Holding and its affiliates. User shall be liable for any kind of damage to and / or loss of property (including any aircraft), for which user, its officers, employees, agents or the training participants registered by user are responsible. User will hold harmless and indemnify Incat Holding from and against any claims brought by third parties in connection with the Contract, unless such claims are due to Incat Holding’s gross negligence or intent.

Pilot Training

Incat Holding Ltd.


Contact: info@pilottraining.it



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